When recording or playback doesn't work

If the recorder says Camera or microphone access is blocked., the browser has blocked them for capme.app. Follow the steps the recorder shows for your browser to allow camera and microphone, then press Reload.

No camera or microphone found, or another app is using it. means what it says: connect one, or close the other app, such as a video call, then press Request access.

Before you start, open Camera, microphone and background in the recorder, pick your microphone under Microphone and check that the level moves while you speak. If the recorder says Microphone must be active before recording., the browser has no working microphone: pick one under Microphone, or switch the microphone off to record without sound.

If the recorder says Start screen sharing before recording., no screen is being shared: the window for choosing one was cancelled or sharing was stopped. Start sharing again and pick a screen. On macOS, the browser also needs permission for screen recording in System Settings, under Privacy & Security.

On a phone there is no screen sharing. In other browsers, if it won't start, use Chrome or Edge.

The upload retries by itself while the tab is open. If it still fails, the review screen says Upload failed. Sending retries it. Press Send to the meeting to try again.

If your workspace records into its own bucket and every upload fails, check the bucket's CORS policy in Connect your own bucket.

Open your topic in the meeting and choose Use an existing video. If the take isn't in the list, it is still in this browser: open Videos, press Upload on its card marked This device, then pick it from the list.

If a topic still has no video long after its speaker sent one, the speaker can press Record again on the topic while the meeting is unpublished. If that doesn't help, write to hello@capme.app with the meeting's link.