Billing, speakers and invoices

In a company workspace, billing is on the Billing tab; in a workspace of your own, under Plan & billing in the account menu. Admins can fill in the billing details. Buying, changing the number of speakers, invoices and cancelling are for the owner only.

Capme sells to businesses only, so the first purchase needs the Billing details: company name, address and a VAT ID, tax number or company registration number. Invoices go to the invoice email, or to the owner if you leave it empty. Prices are net. Customers in Germany pay 19% VAT. Businesses elsewhere in the EU need a VAT ID, which Capme checks when you save, and are invoiced under the reverse charge. If the buy page says it can't sell to your country yet, write to sales@capme.app.

The owner buys with Choose a plan (on Free: Or buy a plan now, without a trial) and changes the plan later with Manage plan. Both open the same page: plan, Monthly or Yearly, two months free, and the number of speakers. You pay by card or SEPA direct debit. A first yearly plan can also be paid with Invoice, by bank transfer, due in 14 days.

You pay per speaker, and viewers are free. Team starts at 3 speakers and Business at 10. You can't pay for fewer speakers than the workspace has, so make anyone who only watches a viewer first (Viewers and speakers). On a monthly plan, a change is settled on the next invoice. On a yearly plan, an added speaker is charged at once and a removed one isn't credited. For more than 500 speakers, write to sales@capme.app.

Invoices come by email. After the first purchase, the owner also finds them under Invoices and payment method, where the payment method is changed too.

To cancel, the owner chooses Manage plan, then Cancel subscription, or writes to hello@capme.app. The plan runs to the end of the month or year already paid, and that period isn't refunded. Until then Continue plan takes the cancellation back. What happens after the end is in When a subscription ends.

The owner and the invoice email get an email, and everything keeps working while the payment is tried again. Check the payment method under Invoices and payment method. If the last try fails, or an invoice is still open 44 days after its date, the workspace is locked: nothing new can be added and public links switch off. Nothing is deleted over an unpaid invoice, and paying it lifts the lock. Buying a new plan doesn't settle it.